Refund-Return Policy
Order cancellation
All orders can be cancelled before they are shipped. In the event you need to change or cancel your order after payment, you must contact us as soon as possible. Once the shipping process has started, it can no longer be cancelled.
Return
We offer a 15-day return policy which means you have 15 days after receiving the item to request a return, except for items with customization/personalization. For avoidance of doubt, all items with customization or personalization are not allowed to be returned or exchanged.
To be eligible for a return, the item must be in the same condition that it is received it, clean, undamaged and with tags (if applicable).
Returns are required to be shipped back within 15 days of receipt and return shipping costs for domestic orders will be fully borne by the us as part of the approved refund. Items sent back to us without first requesting a return will not be accepted. For returns to change size, it is easier to make a new purchase while we refund you your previous purchase, once approved.
We will notify you once we have received and inspected the return item(s) and inform you if the refund is approved or otherwise. If approved, you will be automatically refunded the full amount. Please note that it can take some time for the bank or credit card processor to process and post the refund.
Refund
We offer a 100% full refund on all products that are defective or damaged during shipping. Just let us know (with proof and details) and we will provide a return address and a replacement or refund as preferred. We do not issue refunds if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address). You must submit refund requests within 15 days of receiving the items by sending a message on Contact Us page.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Exceptions / non-returnable items
We do not accept returns on sale items or gift cards.